FAQS

1. What services does Tugs & Tails offer?

We specialize in luxury dog-friendly events and custom dog treats for businesses. Our offerings include:​

• Custom Dog Treats: Gourmet, individually packaged treats tailored with custom branding or event themes.​

• Event Planning: Full-service event coordination, from concept to execution, ensuring a seamless experience.​

• Dog-Friendly Activities: Engaging activities like costume contests, dog-safe art stations, photo booths, and more.​

• Vendor Coordination: Collaboration with trusted pet-focused vendors to enhance your event.​

• Dog Bar: A stylish setup serving dog-friendly mocktails for a premium experience.​

2. How do I book a service or event?

Booking is simple! Visit our Contact Page to fill out our inquiry form, or reach out to us directly via email at info@tugsandtails.com. We'll respond promptly to discuss your needs and begin planning your perfect event.​

3. What areas do you serve?

We proudly serve the Phoenix, Arizona area, including surrounding cities. If you're outside our primary service area, please contact us to discuss potential accommodations.​

4. What is the typical timeline for planning an event?

For optimal planning, we recommend reaching out at least 4–6 weeks in advance. This allows ample time for customization, vendor coordination, and ensuring every detail aligns with your vision.​

5. Can you accommodate special dietary needs for dogs?

Absolutely! We offer a variety of treat options to cater to dogs with specific dietary requirements, including grain-free, gluten-free, and allergy-friendly treats. Please inform us of any special needs during the booking process so we can ensure a safe and enjoyable experience for all pups.​

6. Do you provide services for private clients or only businesses?

While our primary focus is on enhancing business events, we also offer personalized services for private clients. Whether you're hosting a special celebration or a casual gathering, we're here to make it memorable for you and your furry friends.​

7. What happens if I need to cancel or reschedule my event?

We understand that plans can change. Our cancellation and rescheduling policies are designed to be fair and accommodating. Please refer to our Terms & Conditions for detailed information.​

8. Are your services insured and licensed?

Yes, Tugs & Tails is fully insured and licensed to operate in the state of Arizona. We prioritize the safety and well-being of all pets and clients, ensuring a professional and secure experience.​

9. Can I request a custom theme or specific activities for my event?

Absolutely! We pride ourselves on customization. From themed décor to unique activities, we'll work closely with you to bring your vision to life and create a one-of-a-kind experience for you and your guests.​

10. How can I stay updated on upcoming events and promotions?

Stay connected by subscribing to our newsletter at the bottom of our homepage. You'll receive the latest updates, special offers, and insider information directly to your inbox.